At Jupiter Shop, we truly care about your satisfaction which is why we offer hassle free returns within 15 days of placing an order. Not only that, we process your returns request (exchange or refund) within 7 working days!
Following are a few pointers to the policy:-
> COD orders are not eligible for a refund, only exchange / store credits will be offered for returning a COD order.
> Online payment orders are eligible for a refund within 15 days of order date but are chargeable at Rs 250/- for apparel & Rs 500/- for footwear. The amount will be deducted and the balance would be reversed to your credit/debit card or net banking account.
> You can opt for an exchange and it will be processed for FREE.
> You can opt for store credits and the full amount of the product will be credited to you.
Following is our simple 4 step procedure for returns :-
1) Call us on 9833383396 or email us on firstname.lastname@example.org to place a returns request.
2) Our shipping partner will subsequently collect the returns parcel within 48 hours.
3) Once we receive the product, an inspection will be conducted to ensure the product is in an unused condition with tags and packaging intact. Upon QC approval you will be eligible for an exchange / refund / store credits.
4) An exchanged product would be shipped / a refund would be processed / store credits will be transferred.
* After a product has been successfully returned/exchanged, a subsequent request for returning the same order sequence will be chargeable at Rs 500.
* Store credits/Gift cards once issued cannot be refunded.
* Offline purchases are not eligible for refunds. They can only be exchanged within 15 days.
* We do reserve the right to blacklist customers whom we find exploiting our policy without any intent to buy.